This Privacy Policy explains what information Gopa Games ("we", "us") collects when you play Crownfall (the "Game"), how we use it, and the choices you have. We collect only what we need to run the Game, keep it fair, and make it better.
1.Information we collect
| Category | What it includes | Why |
|---|---|---|
| Account data | A player ID, your in-game username, and a device identifier generated for guest login. If you create or link an account: your email address and a securely hashed password (we never store your password in plain text). | To create your account, log you in, and let you recover it on another device. |
| Game data | Progress, level, trophies, cards and decks, in-game currency and items, match history and battle replays, clan membership, and clan chat messages. | To run the Game, save your progress, matchmake, show leaderboards, and provide clan features. |
| Purchase data | The product purchased, the purchase receipt or token from the store, and the date. We do not receive your card or payment details. | To verify the purchase with Google Play or the App Store and deliver your items. |
| Usage and diagnostic data | Gameplay events (for example matches played, cards used, session starts), crash and error reports, device platform, app version, and language setting. | To fix bugs, balance the Game, and improve performance. |
| Technical data | Your IP address and connection logs, recorded automatically by our servers. | To connect you to matches, protect the service from abuse and cheating, and keep it secure. |
We do not collect your precise location, contacts, photos, or advertising identifiers, and the Game does not show third-party ads.
2.How we use information
- To provide and operate the Game, including online matches, matchmaking, clans, and leaderboards.
- To save and restore your progress.
- To process and verify in-app purchases.
- To analyze gameplay and crashes so we can fix problems and improve balance and performance.
- To detect and prevent cheating, fraud, and abuse, and to enforce our Terms of Service.
- To respond to your support requests.
We do not sell your personal data and do not use it for advertising.
3.Legal basis (EEA / UK players)
We process your data because it is necessary to provide the Game you asked for (performance of a contract), and for our legitimate interests in keeping the Game secure, fair, and working well (analytics, crash reports, anti-cheat). Where the law requires consent, we will ask for it.
4.Information other players can see
Your username, level, trophies, clan, leaderboard position, and battle replays may be visible to other players. Messages you send in clan chat are visible to members of that clan. Please do not share personal information in your username or chat.
5.Who we share information with
- Hosting provider: our game servers and databases are hosted by Hetzner Online GmbH in Germany (EU).
- App stores: Google Play and the Apple App Store process payments under their own privacy policies. We send them purchase receipts only to verify them.
- Legal requirements: we may disclose information if required by law or to protect the rights and safety of our players and the Game.
We do not share your data with advertisers or data brokers.
6.Data retention
We keep your account and game data for as long as your account exists. Battle replays are deleted automatically after a limited period. Usage, diagnostic, and server log data are kept only as long as needed for the purposes above. When you delete your account, we delete or anonymize your personal data within 30 days, except where we must keep certain records (for example purchase records) to meet legal obligations.
7.Deleting your account
To delete your account and associated data, use the account deletion form or email gopasoftware@gmail.com with the subject "Account deletion" and include your in-game username or player ID. We may ask you to confirm that the account belongs to you. We will process your request within 30 days. Deleting your account is permanent: your progress, items, and purchases cannot be restored.
8.Your rights
Depending on where you live (including under the EU/UK GDPR), you may have the right to access, correct, delete, or export your data, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at gopasoftware@gmail.com. You also have the right to lodge a complaint with your local data protection authority (in Romania: ANSPDCP, dataprotection.ro).
9.Security
We use encrypted connections (HTTPS/TLS), hashed passwords, and restricted access to our servers to protect your data. No system is completely secure, but we work to protect your information and fix issues quickly.
10.Children
The Game is not directed to children under 13, and we do not knowingly collect personal data from them. In the EEA, players under 16 (or the minimum age set by local law) should play only with the consent of a parent or guardian. If you believe a child has given us personal data without proper consent, contact us and we will delete it.
11.International transfers
Our servers are located in the European Union. If you play from outside the EU, your data will be transferred to and processed in the EU.
12.Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page and update the date above. Significant changes will also be announced in the Game.
13.Contact
Gopa Games
Email: gopasoftware@gmail.com